General support
Get help with website access, workspace navigation, account questions, service information, and general enquiries.
support@ppayapp.comMeroFin Ltd. Ppay
Ppay Support
Contact Ppay for support, access questions, institutional partnerships, integration discussions, and service enquiries.
Partnerships and integrations
For institutional partnerships, financial-service integration, telecommunications, banking, payment, regulatory, or implementation enquiries.
partnerships@ppayapp.comAccess and permissions
If your organisation uses Ppay and you cannot access a workspace or feature, first contact your organisation administrator. They manage user roles and permissions.
support@ppayapp.comBefore contacting support
Include useful details
- • Your name and organisation, where applicable.
- • The email address associated with your account.
- • A clear description of the request or issue.
- • The page, feature, date, and approximate time involved.
- • Any error message or screenshot that may help us assess the issue.
Keep sensitive information safe
- • Do not send passwords or one-time authentication codes.
- • Do not send private keys or full payment-card details.
- • Do not send full bank-account or wallet credentials by ordinary email.
- • Do not send sensitive identity documents unless Ppay provides a secure, authorised process.
Support availability
Hours: Monday–Friday, 09:00–17:00 CAT
Address: Address available on request
Access restricted?
Access to some Ppay workspace areas depends on your organisation, assigned role, approval authority, and available services. If you believe you should have access, contact your organisation administrator first. They can review your role and permissions.
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